Patients First: Patient Experience the Cleveland Clinic Way

Free White Paper

It would seem logical that all hospitals share a common patient focus, but most do not. Alignment around patients is discussed or even bragged about, but often there is no accountability or management, and if you evaluate these hospitals’ operations, there is no evidence of alignment around the patient. This white paper from James Merlino, MD, the author of Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way, offers insights into how to really put patients first and finally achieve patient satisfaction.

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